Relevant information for Providers
Bright HealthCare will no longer offer health insurance plans of any kind, including Individual and Family (ACA), Medicare Advantage, and Small Group plans. This page will include resources that are still available and FAQ’s that have been released since the announcement decommissioning the health insurance late in 2022.
PLEASE review all the information here and specifically following the instructions in the current FAQ below and by using the Provider Portal. There are very limited resources available to answer questions, do NOT use the Member Services lines for any reason to attempt to contact a representative. Your messages will likely receive no response.
Providers from Texas - For additional support and information about the Texas receivership decision, click here
Provider Portal
Bright HealthCare has used Availty.com as a Provider Portal to support claims and authorization processes. You can see updates for any related transactions submitted through the Portal. If you need assistance with your Availity account, call their client services at 1-800-AVAILITY.
For the states of AL, AZ, CO, FL, IL, OK, NC, NE, SC, or TN, the timely filing period has passed for all new claims. The ability to submit claims and check eligibility for members in the states mentioned has been removed.
Historical Guides and Resources
To get support
ONLY Providers who had contracts to service Members in CA, GA, TX, UT, or VA call 844-926-4525 for support.
Providers who serviced Members in other states than listed above, PLEASE do NOT call the number, instead please leverage the services in the Portal, the information on this page, and reference the FAQ documents for instructions for how to resolve any business with Bright Healthcare. The representatives at the number above will NOT be able to support your questions.
Providers who service Members in AL, AZ, CO, FL, IL, OK, NC, NE, SC, or TN should reference the FAQ document below for remaining service options. If you still have questions, you may email [email protected]. We will return communication via email within 10 business days.
Remaining Services
Please see the FAQ document for information and instructions about the operations that continue for unresolved business between contracted Providers and Bright Healthcare.
Historical Versions of Provider FAQ’s